Privacy and Terms & Conditions
The Terms and Conditions listed below apply to the sale and purchase of goods and services between (the client) the consumer and “we”, “us”, and “our” being Florals of Splendour Ltd. These Terms and Conditions do not affect your statutory rights as a consumer.
By buying, ordering or hiring any products, or booking our services from Florals of Splendour Ltd, you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification, and it remains the responsibility of the customer to be familiar with them before placing an order.
FLORAL ARRANGEMENT SUBSCRIPTION
Termination of the subscription is permissible at any juncture following the completion of the minimum contractual commitment of 3 months. To effectuate cancellation, requisite notification must be conveyed to Florals of Splendour through formal channels such as electronic mail or telephone communication.
PRODUCTS & SERVICES
1.1 All our products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers and sundries that may not be available. Sometimes colours can vary due to different batches; this is out of our control. Where the colours vary drastically, we shall make every effort to source suitable alternatives accordingly.
1.2 In the event we are unable to supply a product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full. See 9
1.3 All in-person consultations will be made by appointment only. The initial consultations are complimentary. Once your wedding or event date is booked, we are available for contact by phone and email at any stage to answer any questions and queries you may have. Any additional consultations in person are chargeable to cover time and travel.
PRICING & PAYMENT
2.1 The prices listed within our service proposal will remain valid for 7 days from the date sent to you. Prices in the proposal should be taken as a guide. Should the ingredients or components for the intended final design of the product or service rise significantly, we shall notify you as soon as reasonably possible and pass this cost on to you. Our price is a service and management charge and excludes any postage charges or any other ancillary expenses reasonably and properly incurred by Florals of Splendour with the Service.
2.2 The final invoice for your wedding or event will be issued to you after your order has been confirmed. Items will only be made and dispatched when full payment has been received and cleared. In the event of payments by instalments, a 25-35% deposit is required to secure your booking, then another 25% of the total order amount is to be paid, and the final 40-50% will be payable 28 days before the day of the event unless an alternative date has been specified on your invoice.
2.3 If Florals of Splendour requires to sub-contract the provision of any part of the Service, Florals of Splendour shall have the right, to act as an agent of the Client to bind the Client contractually to all approved subcontractors.
2.4 As Florals of Splendour is acting as an agent in relation to the provision of the Service provided, we will not be liable to any third-party suppliers for payment.
2.5 Any expenses incurred under 2.1 and 2.3 shall be invoiced by Florals of Splendour.
2.6 Florals of Splendour can make payments to third-party suppliers and/or sub-contractors on behalf of the Client. However, in the event the revenue received by Florals of Splendour does not exceed the sums paid by it to third parties, Florals of Splendour shall invoice the Client for any sums not covered in accordance with clause 25.
2.7 Full payment must be received no later than 28 days prior to your delivery/ wedding/event day unless an alternative date has been specified on your invoice. Failure to do so may lead to your items or Service not being delivered in time for your wedding/event.
2.8 All orders are placed via the link sent with this email or equivalent invoicing system. You shall be sent a quotation or an invoice for approval. Please ensure that you check all details thoroughly, as making payment will constitute a confirmation that all details on the invoice are correct. Orders are only secure once payment has been received. The payment, whether in full or by deposit, must be made within seven days of the invoice date.
2.9 We reserve the right to cancel any order if payment is not made by this date. We are not obliged to offer any compensation for the inconvenience caused.
2.10 Once your items or service have been confirmed, any subsequent changes made to an event order must be submitted in writing by you only. You will not be allowed to make any significant changes after the order has been placed without additional fees. We will, however, try to make small changes where possible to accommodate your needs.
DELIVERY
3.1 Upon receipt of full payment for your service or product, a delivery date shall be arranged, which is mutually convenient to all parties. Your product or service shall either be collected or delivered personally, by Royal Mail, alternative courier service or by email, depending on the delivery service paid for.
3.2 For items purchased from our online store, we will endeavour to dispatch your items within 7-10 working days (excluding weekends & public holidays) of receipt and completion of your order. However, delays are occasionally inevitable due to unforeseen factors.
3.3 Delivery times are approximate, and we are not responsible for any consequential losses you may incur if the postal service does not deliver within that period for any reason. We do not accept any responsibility for any failure to deliver goods or delay, damage or defect caused in doing so if the circumstances were beyond our reasonable control.
3.4 Where items are sent by recorded delivery unless stated otherwise, a signature is required. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.
3.5 Postage costs will vary according to size, weight, and location. You may also choose to pay an additional charge for special delivery. If this is the case, please contact us for pricing.
3.6 If you have not received your item within seven working days of the completion of your order, e-mail us so we can investigate the matter. If the post office has attempted to deliver the item, where it has not been collected from the sorting office or if we have had an item returned to us due to non-communication on your part, you will be responsible for additional shipping costs.
3.7 In the unlikely event that your parcel has been delayed, please allow 15 working days from the date your order was dispatched before any replacement can be sent. This is because Royal Mail stipulates that they do not consider an item lost until 15 working days have passed.
3.8 Please ensure that the packaging of your goods is checked BEFORE signing the delivery. If you have received a package that is damaged, you must sign the delivery note as “damaged”.
EVENT SET-UP & DELIVERY
4.1 The Service shall be directed by the event manager or such other suitably qualified person appointed by Florals of Splendour.
4.2. If budget management is included in your package, Florals of Splendour will provide administrative assistance with the management of the event budget and shall provide the Client with reports. However, notwithstanding the foregoing, it will be solely the Client's responsibility for the overall management of the budget associated with the Event and solely responsible for any loss incurred.
4.3 We can personally deliver and set up your event with agreed and paid services and products unless otherwise stipulated in writing. For large events, trusted assistants are brought in to ensure a smooth and timely set-up.
Please Note: ‟Balloons are, by nature, temporary items: Although ‘your company name’ uses only the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by the wind, rain, rough handling, sunlight, and other uncontrollable factors.”
4.4 Before placing or confirming your order for a product or service, please ensure that you have provided the full address, telephone details and email address, including the accurate postcode of the venue or agreed recipient so that we can notify you if any delivery problems are encountered.
4.5 Your products and services paid for will be delivered or set up at a time previously agreed. If for any reason, we are not able to meet the delivery or set-up time, you will be notified as soon as reasonably possible.
4.6 It is agreed that we shall be the sole provider of Backdrops, Fresh or artificial floral arrangements and decorations. If you wish to add your own arrangements, please notify us. Please note that other than church flower teams, we will not work or partner with any other provider of fresh or artificial floral decorations for your wedding/event. This is non-negotiable.
4.7 Florals of Splendour reserves the right to make changes to the service which are necessary to comply with any applicable laws or safety requirements, and we will notify the Client if the changes are made before the date of the event.
4.8 Delivery and set-up costs shall be calculated based on mileage and time taken
CLIENT'S OBLIGATIONS
The Client shall work closely with Florals of Splendour and cooperate in all matters relating to the Service. The Clients shall provide, in a timely manner, any accurate data and information in all material aspects that may be required for the provision of the Service.
RETURNS & CANCELLATIONS - ONLINE SHOP PRODUCTS
5.1 Items purchased via our online store can be returned within 14 days of receipt of the item for a full refund of the cost of the item, excluding delivery costs. Please note that refunds will only be given where items are returned in their original unused condition, intact and in suitable packaging. All parcels should be returned by special delivery and shall be at the Buyer’s risk until the item has been signed as received by us. No refunds will be given for items made to order, items returned after 14 days, or items lost/stolen in transit.
5.2 If you wish to cancel your order from our online shop, you must advise us by email as soon as reasonably possible. Subscriptions and other online products will have cancellation charges or will be less than your payment for admin works done for the order. Orders placed via our online shop shall be refunded with a minimum of 12% off of the paid amount if the order is cancelled. Custom/bespoke or personalised orders, unless they arrive damaged or defective, we do not accept returns. However, if you wish to cancel your order before dispatch or installation, the same conditions of 5.3 apply. All parcels are sent back at your own risk and at your own cost. We would advise using special delivery as this parcel is not our responsibility until we sign for it. This does not affect your statutory rights.
RETURNS & CANCELLATIONS - PRODUCTS AND SERVICES
5.3 As per term 2.2, we must receive full payment at least 28 days before the wedding or event unless an alternative date has been specified on your invoice. If you cancel your booking after we have received payment from you, the following will apply:
• 6 months or more before the wedding/event date: your deposit payment (first instalment or 25-35% payment - as stipulated on your invoice) is retained, no further payment is required
• 3 months to up to 6 months before the wedding/event date: 50% of payment is retained, and 50% of the final amount is payable
• Up to 3 months to wedding/event date: the full amount is payable
5.4 Further to term 2.2, should you wish to postpone your wedding or event to a later date then any payments made shall be transferred to your new booking, subject to date availability. The remainder outstanding is to be paid as agreed on your original invoice, no later than 28 days before your new date. If your new date is not available then your request to postpone shall be treated as a cancellation in accordance with term 5.3.
PRIVACY
6.1 We recognise how important it is to keep your personal information safe and secure. We have a dedicated Privacy and Cookie Policy that explains what personal information we collect.
6.2 Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy and Cookie Policy in its entirety.
DISCLAIMER – ILL HEALTH, ACTS OF GOD OR ADVERSE WEATHER CONDITIONS
9.1 Whilst we agree to use our reasonable endeavours to ensure that our Service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health, pandemics, epidemics, government-controlled restrictions, and adverse weather conditions may affect our ability to deliver our product or service.
9.2 However, in cases of adverse weather we will remain in contact with you in the lead-up to the event. We have contingency plans for such occasions of sudden ill health. If Florals of Splendour is unable to personally complete or deliver your event, then we will endeavour for it to be completed by a member of our experienced freelance team or outsourced accordingly. Ultimately, we can accept no responsibility or Acts of God, sudden ill health, pandemic, epidemic, government-controlled restrictions and or adverse weather conditions and if we are prevented from providing the service or product as agreed, then we shall retain the 20% deposit and 30%-part payment and refund the remaining amount paid.
Florals of Splendour Ltd, registered office at 27 Old Gloucester Street, London WC1N 3AF.